Starting at only $99 per month!

Managed Network Services are a combination of trained engineers and automated tools that continuously monitor, alert and repair computer and network systems. Managed network services can significantly reduce your risk of system downtime which can translate to a healthier bottom line.

Why managed network services?
• You want to run your business without computer interruptions.
• You know that when your workers stop so does your cash flow.
• Automating IT functions add dollars to the bottom line.

ICS provides managed network services with Managed-ICS. Managed-ICS monitors your computers and network 24/7. We alert you to problems and potential issues. You choose to make corrections yourself or have ICS make corrections for you. We also provide you with reports that summarize your networks health and activity. Managed-ICS allows you and your staff to stay focused on business initiatives instead of computer problems.

Minimize your business continuity risk with Managed-ICS.
Call us for a free quote, 480-905-0024.

MORE ON MANAGED NETWORK SERVICES
Managed Network Services means that ICS takes care of your computer network while you focus on your core business. We do this by monitoring your network 24/7, report potential threats to your business continuity and offer solutions to avoid a disruption in your business.

Outsourcing is a key operational strategy for highly focused business entities when competition becomes more intense and skilled labor scarce. Management must focus on their core business to achieve a competitive advantage and outsource the non-core functions to specialized companies like ICS. We have the resources to assist companies to reduce IT costs. If you are looking at more than the regular run-of-the-mill repair services, ICS’s Managed Network Services can offer you a service package that is customized to your particular needs which may includes the following:

Network Monitoring
ICS will monitor network access, Internet use and employee web usage 24/7. We also deploy an intrusion detection system to defeat and report attempts to compromise your network. Viruses and Trojans can be located by IP address of the infected computer to speed removal and repair.

Network and Internet Availability
Network and Internet availability is an important management performance criterion for any organization. It represents the overall network health and operational readiness for business transactions. ICS will provide a report of the network and Internet availability on a regular basis or as requested. ICS can set up internet failover and load balancing upon request.

Virus, Trojan, Spyware and Malware Prevention
ICS will install a device on the perimeter of your network that will inspect all traffic to and from the internet for known Viruses, Trojans, Spyware, Malware and block them. This device updates its Virus, Trojan, Spyware and Malware definition files every hour to insure that your network is protected from the latest threats. Our premium service package includes periodically checking every computer’s Virus, Trojan, Spyware and Malware programs to insure that they are working and have the latest definitions.

SPAM Blocking
ICS will use Real-Time Blacklist Spam Filtering at the perimeter of the network. It uses DNS to query Real-Time Black List (RBL) services that track well-known spam and open-relay SMTP servers, and to deny SMTP connections from servers that appear on the lists.

Intrusion Detection and Blocking
ICS will monitor, block and report on over 2000 typical perimeter intrusion attacks with the latest technology. When a threat is discovered the data packets are dropped, the event is logged and alerts are sent out.

Security, Web Usage and Bandwidth Reports
We produce and e-mail reports periodically on security breach attempts, employee internet use, content filter (website) blocking including which machine attempted to access forbidden websites and how many times a site was visited. Bandwidth usage is also reported. These reports can help you increase employee productivity by curtailing web abuse on company time. Plan for bandwidth needs and help secure the network.

Web Content Filtering
Web content filtering blocks specific website access from the entire company or specific groups. It is an effective tool to combat web abuse. A 2002 FBI Computer Crime Survey found that 78 percent of businesses have detected employee abuse of Internet privileges at work, such as downloading pornography or pirated software. Employee access to inappropriate Web content is a drain on small business resources and employee productivity. Then there's the liability of allowing access to racist or pornographic content. Any business is liable if it provides an unsafe work environment. With state of the art tools and databases that are updated hourly ICS will block unwanted web content by website type or by specific site URL’s you provide.

Custom Reports
Custom reporting is available. Individual or aggregate reports can be generated about virtually any aspect of appliance activity, including individual user or group usage patterns, events on specific appliances or groups of appliances, types and times of attacks, resource consumption and constraints, and more.

Software Updates
Hardware and software manufacturers regularly release new firmware or software updates. ICS will update firmware and software to the latest version at the appropriate time. Some of these updates may require customers to have a software maintenance contract with the software manufacturer.

Patch Management
Microsoft operating systems, Office programs, backup software and other software require patches to fix holes and vulnerabilities to remain at their best to resist attacks from Viruses, Trojans, Spyware, Malware hacks and other threats that exploit those holes. ICS will insure that those patches and updates are kept current minimizing your networks risk to a successful attack.

Performance Management
Together we will set up performance criteria for your computers and network. Using the necessary tools, ICS will monitor the computers and network to see that they perform within an acceptable level and report periodically.

Hard Drive Monitoring
Periodic defragmentation of hard drives keeps them running at optimal speed. ICS will defragment them as needed and monitor disc capacity. When discs near capacity ICS will alert you before it disrupts your business continuity.

Back Up Confirmation
ICS will check back up logs and report any failed back up attempts. We also advise having ICS develop a disaster recover plan and then test that plan by simulating disasters and attempting restoration to insure the process works.

Offsite Data Storage
Offsite data storage should be part of any disaster recovery plan. ICS and its partners offer secure offsite data storage. Offsite data storage can be purchased separately from our managed network services. Click here for more information.

Fault Analysis
Failure rates are monitored closely. ICS will work with the equipment manufacturer to improve on the reliability of the system or network. This analysis will also help us to identify the root causes of frequent failure with a view to improve network or system availability.

Server Event Monitoring
Server event monitoring is an import part of keeping your server working at optimal levels. Did you know that certain events can disable your server from being restored even though it seemed to be running perfectly before a crash? Monitoring server events and taking corrective action helps keep your systems working and able to be restored incase disaster strikes.

Configuration Management
Information about your computers, network and related equipment such as network topology, authorized traffic flow, constraint parameters, product codes, software revision, parameter settings, etc are important to help engineers diagnose problems quickly and to conduct capacity planning and network optimization. ICS will create documentation, keep a copy onsite and at the ICS office. This documentation can also be used as part of your disaster recovery plan.

Asset Management
ICS will maintain an inventory list of all assets under contract including information such as site address, location at site, model number, serial number, expiration dates etc. Field audits shall be conducted at an agreed frequency.

On Site Service
If needed ICS will be on call to make onsite repairs at an agreed upon response time and rate. Click here for more information.

Single Point of Accountability
Regardless of the complexity of your system or network in terms of multitude of subsystems or components, ICS will be your single point of contact. You do not have to worry about the finger-pointing that you often experience with multi-vendors. We will work with third parties to ensure that the system or network will experience the lowest possible downtime.

Managed Network Services Will:

Save time and money spent on computer network management.
Increase computer security, reduce computer downtime, report on system performance.

How to choose
the right
computer service

"The ICS team has reduced our costs
and increased
our productivity"
Tom Jenor, CEO
Marks Inc.

Managed Network Services Will:

Save time and money spent on computer network management.
Increase computer security, reduce computer downtime, report on system performance.

How to choose
the right
computer service

"The ICS team has reduced our costs
and increased
our productivity"
Tom Jenor, CEO
Marks Inc.

Managed Network Services Will:

Save time and money spent on computer network management.
Increase computer security, reduce computer downtime, report on system performance.

How to choose
the right
computer service

"The ICS team has reduced our costs
and increased
our productivity"
Tom Jenor, CEO
Marks Inc.

Managed Network Services Will:

Save time and money spent on computer network management.
Increase computer security, reduce computer downtime, report on system performance.

How to choose
the right
computer service

"The ICS team has reduced our costs
and increased
our productivity"
Tom Jenor, CEO
Marks Inc.

Managed Network Services Will:

Save time and money spent on computer network management.
Increase computer security, reduce computer downtime, report on system performance.

How to choose
the right
computer service

"The ICS team has reduced our costs
and increased
our productivity"
Tom Jenor, CEO
Marks Inc.